“Are Ingram Spark’s Promises Just Empty Words? A Deep Dive into Author Frustrations”

Some individual authors were using Lightning Source as well. However, in 2013, Ingram started competing with those publishing services companies (Ingram’s own Lightning Source customers) by offering their services directly to authors through a new division called IngramSpark. Lightning Source still exists but it only works with publishers. And, it provides good customer service to those companies. After all, many of those companies have thousands of books on the market.

Through the new IngramSpark division, instead of working with publishers directly, who knew how to format/design and convert files, they now found themselves working directly with authors, some of whom understandably needed hand-holding during the process. IngramSpark requires authors to contact them electronically. There are many complaints online stating that it takes far too long for IngramSpark to respond. The more time passes, the more complaints have accumulated on the Internet about IngramSpark:

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