“Are Ingram Spark’s Promises Just Empty Words? A Deep Dive into Author Frustrations”
Trust Pilot has more one-star reviews than I have time to count.
Better Business Bureau – 138 complaints in the past 3 years with 47 reviews
In order to have an “A+” rating (IngramSpark has an A) on bbb.org, companies need to respond quickly to complaints…but it doesn’t seem to matter how they respond. Even if a customer isn’t happy with the response, the company DID respond so that complaint does not hurt their score. Many of IngramSpark’s responses on bbb.org are worded somewhat in this way: “Thanks for sending this. Support will contact ********* directly.”