“Master the Art of Influence: 7 Phrases That Turn Tension into Triumph with Difficult People”
More often than not, this lowers their defensiveness and makes them more open to listening.
6) “Let’s take a step back for a second.”
When emotions run high, logic tends to go out the window. Difficult people often get so caught up in their frustration that they lose sight of the bigger picture.
That’s where this phrase comes in handy: “Let’s take a step back for a second.”
This simple sentence does two things. First, it interrupts the emotional momentum of the conversation, forcing a brief pause.
Second, it signals a shift in perspective—encouraging both of you to reassess the situation with a clearer head.
