“Master the Art of Influence: 7 Phrases That Turn Tension into Triumph with Difficult People”
But here’s the thing—how you respond to them can make all the difference. Instead of getting frustrated or dragged into their negativity, you can take control of the conversation with the right words.
The key is knowing what to say and how to say it. Certain phrases instantly shift the dynamic, allowing you to stay calm, confident, and in control—without being aggressive or manipulative.
Here are seven powerful phrases that will give you the upper hand when dealing with difficult people.
1) “I understand that you’re upset.”
Difficult people often just want to be heard. When someone is frustrated or argumentative, their emotions are usually driving the conversation. If you respond with defensiveness or dismissiveness, it only escalates the situation.
