“Master the Art of Influence: 7 Phrases That Turn Tension into Triumph with Difficult People”
A simple way to take control? Acknowledge their feelings. Saying, “I understand that you’re upset,” doesn’t mean you agree with them—it just shows that you recognize their emotions.
And when people feel heard, they’re more likely to calm down and actually listen to what you have to say.
This phrase subtly shifts the dynamic in your favor. Instead of being their opponent, you position yourself as someone who is reasonable and in control of the conversation.
Once they feel validated, they’ll be much more open to finding a solution.
