“Master the Art of Influence: 7 Phrases That Turn Tension into Triumph with Difficult People”
By asking this question, you give them a sense of control while still setting the expectation that their request needs to be practical. It’s a simple way to redirect negativity into a productive conversation.
4) “I hear you, and here’s what I can do.”
Difficult people often focus on what they can’t get, which keeps them stuck in a cycle of complaining or demanding more than what’s reasonable.
Instead of shutting them down or saying no outright, try this phrase: “I hear you, and here’s what I can do.”
