The Dark Truth Behind Amazon KDP: Is It Crushing Authors’ Dreams?
DENIAL: “This has to be a mistake. Maybe a technical error, right?” Laughing, I asked, “What do they mean by misleading or defrauding their customers?”
ANGER: “Wait until I get one of those customer service good-for-nothings on the phone!” While listening to recorded messages over and over again, I screamed, “Stupid bots! Why can’t I speak with a human?”
BARGAINING: “I’ll email them. Yes. That will help. Once we connect to customer service, everything will be resolved.” Taking deep breaths, I wrote the most groveling email of my life, “Please, tell us what we did wrong. We will fix it. Please, gatekeepers of the KDP universe, give our account back. We sincerely repent from any technical sin we may have committed.”
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