The Surprising Moments at Work When Saying Nothing Could Be Your Smartest Move—According to Psychology
As B.F. Skinner, the father of behavioral psychology, once said: “A person who has been punished is not thereby simply less inclined to behave in a given way; at best, he learns how to avoid punishment.”
If someone isn’t ready to listen, pushing your point won’t help—it will just make them more resistant. Instead, wait for a better moment. Sometimes silence now leads to a more productive conversation later.
7) When a negotiation is at a critical moment
I used to think that in a negotiation, the person who talked the most had the upper hand. But experience has taught me otherwise. Some of the most powerful moments in a negotiation happen in silence.
