Unlock the Secret 7 Phrases Experts Say Will Instantly Boost Your Trustworthiness—Are You Using Them?
2) “I understand where you’re coming from”
Empathy is a game-changer when it comes to building trust. This phrase, “I understand where you’re coming from”, can make a world of difference in your interactions.
Let me share a personal example. I was in a team meeting once, and one of my colleagues seemed visibly upset about a decision we made.
Instead of dismissing her concerns, I said, “I understand where you’re coming from. Your viewpoint is important to us. Let’s discuss this further.”
This not only defused the tension but also made her feel valued and heard. It reassured her that her opinions mattered to me and the team, thereby strengthening her trust in me as a team leader.
