Unlock the Secret Tactics Emotionally Intelligent People Use to Turn Difficult Encounters into Win-Wins
I’ve often found myself in heated situations where emotions are running high. In these moments, it’s easy to get defensive and start formulating a response in my head while the other person is still talking.
But I’ve learned that this approach rarely leads to a productive outcome. So, I’ve made a conscious effort to practice active listening. I focus on understanding the other person’s point of view, even if I don’t agree with it.
This doesn’t mean that I let myself be walked over. Rather, by showing the other person that I value their perspective, I’m often able to diffuse tension and pave the way for a more constructive conversation.