Unlock the Secret Tactics Emotionally Intelligent People Use to Turn Difficult Encounters into Win-Wins

Unlock the Secret Tactics Emotionally Intelligent People Use to Turn Difficult Encounters into Win-Wins

Let me share a personal example. I once had a coworker who was always negative and critical. It was easy to label him as a “difficult person” and get frustrated with his behavior.

But instead of reacting, I decided to practice empathy. I spent time trying to understand why he acted this way. Was he unhappy in his role? Was there something in his personal life affecting his attitude?

One day, I asked him how he was doing and showed genuine interest in his response. His demeanor changed almost instantly. He opened up about struggles at home that were impacting his mood at work.

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