Unlock the Secret Tactics Emotionally Intelligent People Use to Turn Difficult Encounters into Win-Wins
If it’s a minor issue, they might choose to let it go. If it’s something important that needs to be addressed, they will stand their ground and address the issue in a respectful and assertive manner.
By choosing their battles wisely, emotionally intelligent people maintain their peace of mind and avoid unnecessary conflict. It’s about knowing when to engage and when to step back— a skill that’s central to managing difficult people effectively.
5) They practice active listening
Active listening is a skill that I’ve found incredibly useful when dealing with difficult people. It’s about truly hearing what the other person is saying, instead of just waiting for your turn to speak.
