Unlock the Secret: What Emotionally Intelligent People Avoid When Facing Difficult Personalities
Were they dealing with stress at home? Did something happen at work that’s triggering this sudden burst of anger?
I’m not suggesting we justify bad behavior. There’s a difference between showing empathy and enabling negativity.
It’s about acknowledging that all of us have moments when stress or fear makes us act out of character. By considering the root cause of someone’s difficult behavior, you sometimes discover a chance to diffuse tension.
A simple comment like, “You seem a bit stressed—anything on your mind?” can shift the conversation. It may not always lead to a heartwarming resolution, but it can prevent the situation from turning into a full-blown clash.
