Unlock the Secret Words Emotionally Intelligent People Use to Instantly Defuse Any Argument
Instead of dismissing his idea outright, I said, “Help me understand your perspective.”
This allowed him to explain his thought process and reasoning. Not only did it make him feel heard, but it also brought to light some valid points that we had overlooked.
By saying “Help me understand”, I was able to encourage a constructive conversation rather than an argument.
It helped us find common ground and ultimately led us towards a solution that everyone agreed upon.
This phrase isn’t about agreeing or disagreeing. It’s about opening up a channel of communication where both parties feel heard and valued.
