“Unlock the Secrets: 10 Powerful Phrases Expert Communicators Use That Transform Conversations”
This doesn’t mean I always agree—it just means I’m acknowledging the other person’s perspective before sharing my own. And that small shift makes a huge difference. When people feel heard, they become more open to listening in return.
Psychologist Daniel Kahneman, who studied human decision-making, explained, “A reliable way to make people believe in falsehoods is frequent repetition, because familiarity is not easily distinguished from truth.”
In other words, people cling to their beliefs when they feel attacked, but they’re more likely to reconsider when they feel understood first.
