“Unlock the Secrets: 10 Powerful Phrases Expert Communicators Use That Transform Conversations”
1) “What I’m hearing is…”
Great communicators don’t just talk—they listen. And more importantly, they make sure the other person knows they’re being heard.
That’s where this simple phrase comes in. Saying “What I’m hearing is…” followed by a summary of the other person’s point shows that you’re actively listening and engaged in the conversation.
Psychologist Carl Rogers, a pioneer in humanistic psychology, once said, “Man’s inability to communicate is a result of his failure to listen effectively.” High-level communicators avoid this mistake by using reflective listening—repeating back what they’ve heard to clarify understanding and build trust.
