How CCC’s Customer Service Team Outsmarted the Competition to Nab the Coveted 2026 Stevie® Award

Ever wonder what it takes to nail the perfect harmony between data-driven automation and genuine human touch in customer service? CCC (Copyright Clearance Center) just pulled off this delicate balancing act—and snagged the Customer Service Department of the Year award at the 2026 American Business Awards for it. It’s not just about crunching numbers or collecting feedback; it’s about transforming those insights into a seamless, satisfying experience that keeps customers grinning. In a world swamped with over 12,000 entries from 70 countries, CCC’s innovative approach shines through, proving that even in an age of AI and relentless tech evolution, heart and smarts together still win the day. So, what’s behind their secret sauce? Let’s dive in and see how they’ve turned customer success into an art form. LEARN MORE

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