Shocking Revelations Uncovered: What Lulu Press Doesn’t Want You to Know!
Ebrahim:
“Very poor binding because the pages were not properly glued together and have come undone. Furthermore, I paid £10.99 for express delivery but the books were not delivered on time. Very disappointed with the overall quality of the book and delivery time.”
Win:
“I emailed the link to my friends and at least two dozen let me know they could not get through and buy the book. I have spent hours trying to help them out. Why do you make it so difficult?”
Richard Leach:
“I sent Lulu a completed book and what followed was one of the worst publishing experiences I’ve ever had. I was told to ‘reformat’ my file but given no clear, usable instructions on what that actually required. That began a long email loop – around nine messages – where they kept sending files back for me to upload. Every time the upload failed. No proper explanation. No real solution. Just another delay. I ordered printed proofs several times. None ever arrived. In the end I cancelled the project – not because the book wasn’t ready, but because the system simply does not work if anything goes wrong. The real problem is this: there is no way to speak to a human being. No phone support. No live help. Everything happens through slow emails that take days between replies while your project is stuck…”
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