The Surprising Power of Simply Answering One Question—Are You Ready to Find Out?
Curt and to the point responses to the question being asked don’t need to be considered rude or inconsiderate.
Two Examples in Retail:
The Hardware Store – Scenario 1
- You: Where can I find the packing tape?
- Employee: Aisle 33
- Employee Bonus Option: Would you like me to show you where?
- 5 minutes later
- You: Purchases complete, smiling, happy customer
The Hardware Store – Scenario 2
- You: Where can I find the packing tape?
- Employee: What are you trying to do?
- You: If you really want to know … cue long story that doesn’t get to the root of the question
- Employee: More questions (perhaps guised in the getting to know you persona)
- You: More pre-amble
- 20 minutes later …
- You: Where can I find the packing tape?
This is the same kind of conversation that goes on in every business every day.
