The Unexpected Moment WordPress.com Support Passes the Baton to a Human – What Happens Next Will Surprise You
It can also see your site and account, so its answers fit your specific situation. When you ask it a question, you’re getting an informed, accurate answer from a service that knows both the topic and you.
A check before every answer
Each time you send a message, the assistant pauses before answering and runs through a set of questions about your conversation.
Have you asked to talk to a person? Have you asked before? Have you already contacted support about this same problem? Is this a topic a bot should never handle alone?
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