The Unexpected Moment WordPress.com Support Passes the Baton to a Human – What Happens Next Will Surprise You
And when the hand-off happens, the conversation goes with you. Our Happiness team receives the chat transcript and a summary of your issue, so you’re not starting from zero with the person either.
Good support knows when to hand off
All of this is about putting the right help in front of you as soon as possible and quickly determining whether that help is our assistant or a person.
Most of the time, it can solve your problem itself. When it can’t, it’ll get you to a human as fast as possible.
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