Unlock the Secret Techniques Top Professionals Use to Transform Client Relationships Overnight
- Always Available Wins the Game
Clients like to know that people are available to them — always be available to respond to their needs, whether they are asking about shipment dates or product features. Answer phone calls, e-mails and texts as quickly as possible, but certainly within 24 hours.
If a client is asking about something you need to check on, whether it’s product specifications or a billing date, don’t let that stop the quickness of your response. Tell the client you need to take a thorough look at the spec sheet once you’re back in the office, or you want to touch base with the accounting department. Then, of course, follow up with the answer. Clients will appreciate knowing their needs are on your mind.
