Unlock the Secret Techniques Top Professionals Use to Transform Client Relationships Overnight
- Train Your Staff
All staff providing support to you needs to be trained in their role toward clients. They need to be able to answer questions that don’t need your attention, for instance.
Make sure you have touched base regarding business etiquette, too. Emphasize the need to be polite and not as casual as you’d be with friends. This is especially important if you have a young staff who might think social media rules apply in business. Not all of them do. Also, make sure your staff knows to be available to clients for their level of support. The 24-hour rule needs to be in effect for them as well.
