Unlock the Secret Branding Techniques Top Experts Swear By—Are You Ready to Transform Your Image?
“We keep track of our customer satisfaction score by sending our users a quick, simple survey asking them to rank their experience with our product. We ask them for their feedback after each support ticket and review the results with the company weekly to ensure we’re on track with our goals.”
2. Monitor Mentions
“We are constantly tracking our mentions in the media as well as Twitter and Facebook to understand how the public is feeling about our brand. This is useful to figure out if you’re going in a direction that your customers love, hate or are indifferent about.”
